FAQ

Q: Info
A: Info. Here is the info (information) to the most commonly asked questions.
Q: How far away is Puerto Vallarta?
A: It is a 2 hours direct flight from Los Angeles, 3 hours direct flight from San Francisco, and 6.5 hours direct flight from New York.
Q: How many people can the house accommodate?
A: Up to 6people can live comfortably in Casa De Las Lomas
Q: How far is the house from the beach? From downtown? From the airport?
A: The beach is a ten minute walk down the hill. Downtown is ten minutes away by taxi. You can catch a taxi at the bottom of the hill, or call for one from the house. The airport is thirty minutes away.
Q: How far in advance should I book?
A: If you want to stay during high season, from November to April, you should make reservations 3-6 months ahead of time. But don't hesitate to email us with your desired dates. We will do our best to accommodate you.
Q: Does the house have a phone?
A: Yes. Local calls are free. You need to use your calling card or credit card to make long distance calls.
Q: What about laundry?
A: There is a washer and dryer available. The staff will perform basic maid service on the rooms every day. Towels, sheets, and soap are provided for you.
Q: Does the house have a DVD, CD player, TV, and VCR?
A: Yes. There is satellite TV.
Q: Will the staff cook for us?
A: Yes. The cook will prepare meals of your choice for you. You can eat at home if you like. Every morning, tell the cook what you would like to eat. The cook will go shopping for you and cook for you and your guests. There is additional charges for this service
Q: Can I connect to the internet?
A: DSL is available for your use. Please bring your own lap top.
Q: Is the house air conditioned?
A: Each bedroom is air conditioned. The other areas are not air conditioned, but are kept cool by ceiling fans and the ocean breeze.
Q: Should I rent a car?
A: Taxis are inexpensive and plentiful in Puerto Vallarta. But if you want to rent a car, do so.
Q: Who should I contact in case of an emergency?
A: The housekeeper can contact an English speaking doctor is case of a medical emergency.
Q: Should we tip the staff?
A: If the service was acceptable, then the staff would very much appreciate a tip.